Frequently Asked Questions

forDiabetes is a self-management tool that helps you control your diabetes more effectively. It is also a communication platform between you and your HCP (Health Care Provider)

You need to:
1) Download the mobile app from Google Play for Android or Apple App Store for iOS.
2) Create a free account using your email or login with Facebook / Google.
3) Start adding your diabetes data.

Yes, your forDiabetes account can be used on multiple devices even in different platforms (Android, iOS and Web). Your data will automatically sync between devices.

Yes. forDiabetes is free (Basic plan). For more advanced features, you can choose one of our Premium plans: the 3-month plan for $2.99/month (total: $8.97) or the 12-month plan for $1.99/month (total: $23.88).

To get full capabilities of forDiabetes: access to the Web app, advanced reports, exported data in different formats, HbA1c estimation, Bolus calculator, data sharing with your health-care providers and many more.

Choose one of our Premium plans and follow the instructions. For more help, watch the following video.

To edit your profile, click on Manage account from the menu or follow this link (you have to be logged in).

To reset your password go to Login page from the menu, click on If you forgot your password you can reset it and follow the instructions.

When your Premium plan comes to an end, we will notify you via email, so as to decide whether you want to renew it. No charge will be done automatically. In case you choose not to renew Premium, you will continue with the Basic plan and no data will be lost.

To delete your account you can either use the Mobile app by going to the profile and taping the Request account deletion or from the Web app you can send us an email from our contact form. After that you will receive an email confirming that your account and your personal data have been deleted.

Data can be inserted/edited from:
- forDiabetes Mobile app. If you don’t already have the mobile app, download it for free from Google Play for Android or Apple App Store for iOS
- forDiabetes Web app. Check out our Premium plans

You can also import data automatically from:
- Glucose meter devices with Bluetooth or NFC
- 3rd-party apps/devices like Google Fit, Fitbit activity trackers, Health app etc
- Amazon Alexa using forDiabetes Smart Assistant

You can export reports from all categories (Blood glucose, Medications, Activities etc). To create a report with your blood glucose data:
1) Go to Blood glucose page.
2) Apply one or more filters to your data (Date range, glucose level, day period etc)
3) Select the columns you want to be extracted by clicking on the button
4) Click on the Export button and choose your preferred format (HTML, CSV, Excel etc) of the download file

To delete an entry, click on the icon that appears on each data row.

Install forDiabetes Alexa skill
1) Go to Skills and Games on the Alexa App from your mobile phone and search for forDiabetes.
2) Press the Enable to use button to enable the forDiabetes skill.
3) Press the Settings button to start linking your account.
4) Press Link account to connect Alexa skill with forDiabetes.
5) Sign-in with your Amazon account to finish your linking account process.


Ask Alexa:
- Alexa, open 4 diabetes
- Alexa, tell 4 diabetes to get my latest glucose
- Alexa, tell 4 diabetes to add a new glucose

Low: Below your low blood glucose goal (hypoglycemia)
Good: Within your blood glucose goals
High: Above your high blood glucose goal (hyperglycemia)

Low: Low glycemic index
Medium: Medium glycemic index
High: High glycemic index

Optimal: Systolic < 120mmHg and diastolic < 80mmHg
Normal: Systolic >= 120-129mmHg and diastolic >= 80-84mmHg
High normal: Systolic >= 130-139mmHg and diastolic >= 85-89mmHg
Stage 1 Hypertension: Systolic >= 140-159mmHg and diastolic >= 90-99mmHg
Stage 2 Hypertension: Systolic >= 160-179mmHg and diastolic >= 100-109mmHg
Stage 3 Hypertension: Systolic >= 180mmHg and diastolic >= 110mmHg

Units can be set/changed from:
- forDiabetes Mobile app. If you don’t already have the mobile app, download it for free from Google Play for Android or Apple App Store for iOS
- forDiabetes Web app. Click on Manage account from the menu or follow this link (you have to be logged in)

Goals can be set/changed from:
- forDiabetes Mobile app. If you don’t already have the mobile app, download it for free from Google Play for Android or Apple App Store for iOS
- forDiabetes Web app. Click on Manage account from the menu or follow this link (you have to be logged in)

Google requires that any Android app that uses Bluetooth should be granted location access. If you do not need to import data from a Bluetooth glucometer, you will not be asked for the location access.
In any case we do not store, send or use your location (see our Privacy Policy).

Missed out on enabling location access the first time?
You can always do it later by going to your phone’s Settings > Apps & notifications > forDiabetes > Permissions (this menu may differ from Android version to version).

- Look at the whole foot: Carefully look over and inspect the tops, soles, and sides of both feet. If you cannot see your soles easily, use a mirror or ask for help. Look for cuts, bruises, blisters, discoloration, callus build-up, or anything abnormal.
- Check between toes: Inspect between each of your toes for small injuries and skin changes as well.
- Feel for changes: Run your hands over your feet to feel for changes you might not see easily, like lumps, bumps, and cold spots.
- Track changes: If you notice anything, write it down and contact your foot specialist for a closer look.

Including foot care in your diabetes management plan helps keep your feet healthy. Here are some tips:
- Inspect your feet daily: Check for cuts, blisters, redness, swelling or nail problems. Use a magnifying hand mirror to look at the bottom of your feet. Call your doctor if you notice anything.
- Bathe feet in lukewarm, never hot, water: Keep your feet clean by washing them daily. Use only lukewarm water—the temperature you would use on a newborn baby.
- Be gentle when bathing your feet: Wash them using a soft washcloth or sponge. Dry by blotting or patting and carefully dry between the toes.
- Moisturize your feet but not between your toes: Use a moisturizer daily to keep dry skin from itching or cracking. But don't moisturize between the toes—that could encourage a fungal infection.
- Wear clean, dry socks: Change them daily.
- Never walk barefoot: Not even at home! Always wear shoes or slippers. You could step on something and get a scratch or cut.
- Get periodic foot exams: Seeing your foot and ankle surgeon on a regular basis can help prevent the foot complications of diabetes.

For more info: https://www.foothealthfacts.org/conditions/diabetic-foot-care-guidelines