Terms of Service

Last updated: July 31, 2019

Please read this Terms of Service ("Agreement", "Terms of Service") document carefully before using forDiabetes mobile application, available to you through Apple's App Store or Google Play, web application "https://web.fordiabetes.app" and website "https://fordiabetes.app" (referred collectively as "forDiabetes Platform" or "Service") offered by Tessera Multimedia S.A. ("Tessera", "we", "us", "our").

This Agreement sets forth the legally binding terms and conditions for each user's (as defined below) use of forDiabetes Platform.

If you do not want to be bound by this Agreement, please, do not use forDiabetes Platform.

By agreeing to this Terms of Service you are also representing that you are of the appropriate legal age to enter into such an agreement.

Use of forDiabetes Platform

This Service is designed and developed to help users ("you", "user"), with a forDiabetes account (explained in "Registration and accounts"), manage diabetes effectively by tracking blood glucose, meals, activities, medication, blood pressure, weight, glycated hemoglobin etc.

Any information you provide to forDiabetes Platform should be accurate, complete and updated. You shall not use or access another user's account without such other user's express permission. You will immediately notify Tessera in writing of any unauthorized use of your account, or any other account-related security breach of which you are aware. The Service is available only to individuals who are adults, or children whose use is supervised by a parent and/or legal guardian.

Medical advice

You must not rely on the information presented or generated by this Service as an alternative to medical advice from your physician. The information and statistical data provided by this application are only to help you track your condition. Any diagnosis or treatment decision regarding your diabetes therapy or management must be taken after consulting your diabetes specialist.

The additional service provided, which would offer to your healthcare provider access to your data, would just be a data-sharing service. You will be solely responsible for following your healthcare provider's advice or not. You are solely responsible for any decisions or actions, which are recommended via the healthcare providers using our Service.

Registration and accounts

If you are a patient or living with diabetes, in order to use forDiabetes Platform, you would need to create an account via the mobile or web application. You would need to use your name, email address and create a password and it will be your responsibility to ensure that the information you have provided is accurate and not misleading. Alternatively, you could easily sign up using your Facebook or Google account.

You cannot create an account using other person's credentials (name, email and password) or using words that are trademarks or the property of another party (including ours), vulgar, obscene or inappropriate. We reserve the right to suspend or terminate such an account.

If in any case, you suspect that your user credentials have been disclosed or breached, please, contact us at the information listed under the Contact Information section below.

As for the mobile application of forDiabetes, it also offers the option of a "guest account", where you do not provide any personal information (name and email). However you should bear in mind that by using "guest account" your data is not backed up, which means that in case of a data loss (your smartphone has broken down/ has been stolen etc), we will not be able to restore it. Furthermore, we cannot contact you and offer you our services as we wish, inform you about updates etc.

Fees and payments

forDiabetes Platform is a free app (Basic plan). However, some advanced features (e.g. full access to the Web app, HbA1c estimation etc) are offered under a paid plan (Premium plan). For more details check the forDiabetes Premium section.

forDiabetes Premium

This section only applies when you purchase forDiabetes Premium.

Service Fees:
You acknowledge that you have been made adequately aware of the fees associated with the Premium plan. Tessera reserves the right at any time to modify the price of Premium, subject to these Terms.

Subscription plans and Payment:
Subscription plans can be found on fordiabetes Web app.
Subscriptions to Premium are paid in advance, so you hereby consent to be charged immediately upon subscribing to forDiabetes Premium.
By paying a subscription plan you get access to Premium during the time your subscription is valid, subject to these Terms.
forDiabetes Premium is also purchased via an iTunes auto-renewing subscription. This means your subscription is automatically renewed at the end of the subscription period. You can modify or cancel your subscription at any time by signing in to your iTunes account on your computer or iOS and changing the settings. For more details see: http://support.apple.com/kb/HT4098

Service Cancellation:
You may at any time cancel your subscription by contacting us via email ([email protected]) or from the contact form of the forDiabetes website or from the forDiabetes mobile app (Settings > Contact us). In that case your subscription will remain valid, until you receive an email that confirms the cancellation of your subscription upon your request.
If you cancel your subscription, it continues until the end of that period, unless you require immediate cancellation.
Your subscription will not renew, and you will not incur additional charges.

Refund Policy:
If purchased on Web, from the date you purchase a subscription plan you may ask, within 14 days, for a 50% refund of the total amount paid.
If the cooling off period expires on a holiday, your deadline is extended until the next working day.
You’ll usually get the refund within 3-4 business days.
During coupon periods, no refunds can be issued. Refunds can be completed after the expiry of the discount coupons.
Orders placed primarily with coupons cannot be returned for refund.

If purchased on an iOS device as In-App Purchase your payment is managed by Apple via iTunes and you will need to contact Apple customer service for refunds, as we are not able to process refunds ourselves.

Modifications to the Service

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We reserve the right to modify the Basic or Premium plan or to transfer any feature from Basic to Premium plan and vice versa.

We reserve the right at any time to activate advertisements to Basic or Premium plan.

We reserve the right at any time to modify the price of Premium. We shall not be liable to you or to third parties for any modification, change of billing, suspension or interruption of the Basic or Premium plan.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Proprietary rights

You do hereby acknowledge and agree that forDiabetes Platform and any essential software that may be used in connection with our Service shall contain proprietary and confidential material that is protected by applicable intellectual property rights and other laws.

Any information presented by and through our Service is protected by copyrights, trademarks, patents or other proprietary rights and laws. Therefore, you agree not to alter, modify, lease, rent, loan, sell, distribute, transmit, broadcast, publicly perform and/or created any plagiaristic works which are based on this Service in whole or part.

Disclaimer of warranties, limitation of liability

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not guarantee that synchronization of data between mobile and web application will be provided continuously and without problems.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representations, warranties or conditions of any kind, either expressed or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Tessera, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the services or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to this page. It is your responsibility to check it periodically for changes. Your continued use of or access to the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact information

If you have any questions, comments, or concerns about the Terms of Service, you may contact us at:

Tessera Multimedia S.A.
Dardanellion 11, 57010 Pefka Thessaloniki Greece
Tel. +302310889155
Fax. +302310889156
Email: [email protected]

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The project was co-financed by the European Regional Development Fund in the framework of the "Research-Create-Innovate" Action.